At Luminous Healing, each of our handcrafted bath and skincare products is made with love, care, and the highest quality ingredients. Because our products are personal care items, we cannot accept physical returns or product exchanges due to strict health and safety regulations, as well as the operational realities of our small business.
We want you to love your self-care routine as much as we love crafting it for you. Please review our policy details below regarding order issues and damaged shipments:
All Sales Are Final
Due to the nature of personal bath and body products, all sales are final once shipped. We are unable to accept returned items or issue refunds for change of mind, personal scent preferences, or accidental orders.
Damaged or Defective Items
We take great care in packaging your orders to ensure they arrive safely. However, we know that shipping accidents can occasionally happen.
If your package or items arrive damaged in transit:
- Take Photos: Please take clear photos of the damaged product(s) as well as the outer shipping box/packaging.
- Contact Us: Send an email to ourluminoushealing@gmail.com within 7 days of delivery. Please include your order number and the photos of the damage.
- Resolution: Our team will review your photos and work directly with you on a solution (such as a replacement item or store credit, depending on the situation).
Missing or Incorrect Orders
If there is an issue with your order (such as a missing item or an incorrect product received), please email us at ourluminoushealing@gmail.com within 7 days of receiving your package so we can make it right!
Helpful Tips Before Ordering
- Ο Check Ingredients: Please carefully review all product descriptions and ingredient lists before placing an order to ensure you do not have sensitivities or allergies to any components or natural fragrance notes.
- Ο Shipping Address: Ensure your shipping details are accurate at checkout, as we cannot replace packages delivered to an incorrectly provided address.
Thank you for supporting Luminous Healing and understanding our commitment to maintaining the highest safety and quality standards for all our customers!